1. Actual screenshots from their system monitor.
2. What they say is the problem.
Merchants cannot access archived transactions. What this means is that if you are a merchant who does pre-authorisations or any action related to a previous transaction that you cannot use this transaction. This is bad why? Say you identify a transaction that you need to refund as it looks fraudulent. You cannot do so and may get a chargeback because of it.
3. Has it happened before.
Yes. September 2009.
4. Start and end time of the outage.
Start : 14:50:48
End : 15:42:43
Total : 00:51:55
Running Total : 00:51:55
5. What the follow up report stated.
https://support.sagepay.com/forum/Topic10830-40-1.aspx
What it looks like they did was failover onto their back-up system. Historical transactions were then not available as it looks like the back-up system does not have any data in it.
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