If you are reading this you are either a disgruntled SagePay merchant or looking to move to them. My advise is to move or find somewhere else to process. This blog is not meant to be a slam on SagePay but an accurate record of their uptime vrs what they sell to merchants.
If you are a merchant like me then you cannot afford downtime. Downtime = Loss of Sales. Now every company from behomoths like Google to the smallest company will have downtime now and again. It happens. So what. However the amount of downtime SagePay has is simply staggering. For someone doing mission critical processing you would think they would be doing everything in their power to not have multiple 24+ hour outages, partial outages or service degredation. The first one we experienced was in Sept 2009. I found this article that describes the event ( http://www.webpayments.ie/blog/iridium-acquire-189-new-merchants-as-a-result-of-the-sagepay-outage.html?blogger=Dave )
What has prompted me to begin this article is so far in the past seven days (March 24, 2010 - March 31, 2010 ) their has been 4 seperate outages for over 24 hours of down time.
So herein will be a record of SagePay outages for the world to see. I will only post the following :
1. Actual screenshots from their system monitor.
2. What they say is the problem.
3. Has it happened before.
4. Start and end time of the outage.
5. What the follow up report stated.
I will not emo rage but simply use this blog as a log. <- "I am a poet and didn't even know it" quote from Princess Bride, circa some long time ago.
Blog Starting Point - March 24, 2010.
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment